Level of support
Describe the various types of support provided for Elastic integrations.
Support categories for Elastic integrations
Elastic Developed
Integrations developed, supported and maintained by Elastic. These integrations have been validated against the applicable data source. Elastic ensures compatibility of these integrations with future releases of applicable software.
Partner Developed
Integrations developed, published, and maintained by an Elastic Technology Partner, typically the vendor of the applicable data source. Elastic has reviewed the integration but has not tested against the applicable data source and cannot guarantee compatibility with future releases of the applicable data source. If you encounter problems with these integrations, you can raise a support ticket with Elastic, but may be referred to the Technology Partner who developed the integration.
Community Developed
Integrations developed and kindly contributed to Elastic by our Community members. While it has undergone review by Elastic, we may not be as knowledgeable about the third party technology and we have not tested it against the applicable software. If you encounter problems with these integrations, you can raise a support ticket but may be referred to the original author.
Note
Platinum or Enterprise license is required to raise a support ticket. Refer to Getting Help for more information.